As a result of translational technologies, colleges and universities are at the precipice of change in technology deployment. Translational technology is the perfect blend of three organizational shifts in deploying technology to the university community. The first change is the consumerization of technology deployment to all segments of the IT community. The second change is increasingly receiving the attention of early technology adopters and can best be defined by the term “cloud computing.” The final organizational change is the shift of technology decision-making away from the IT department, a result of the current financial markets and the eventual death of traditional IT funding sources.
Many university IT organizations might have managed their way through one or two of the above changes but will be challenged to overcome the concurrent momentum from the total environmental shift. Most IT departments will oppose these changes and will grasp the power found in past campus IT models. Tomorrow’s leaders are already embracing the change and are welcoming the transition that ultimately results in a customer friendly and organizationally relevant technology leader.
This blog will discuss these and other changes on campus as well as how to successfully transition into the support organization of the future. You'll learn more about how we got here--funding models, Web 2.0 applications, millennial culture--as well as where we're headed--IT as service provider, distributed customer support, trends in unified communications, cloud-based services, new university partnerships, and more. We'll describe how to get away from "mother-may-I" IT and move into a more open, user-embracing environment. We'll post examples, best practices, suggested reading, and commentary on navigating this shift in IT culture. Join us on this journey into the new era of IT.
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