A significant change we are already seeing, and we expect will become more widespread is that IT support will not necessarily be based in IT but at the point of need. One emerging model to support this found at many research universities is the Information/Learning Commons which typically combines multiple library, technology, writing, and other instructional support services in one convenient, student-friendly location. The kind of assistance offered here includes but moves beyond resetting of passwords and other basic functions. Offering technology assistance from the point of learning can strengthen the connection between relevant technology tools and academic tasks. It is evident that both IT and the library, as well as other support units, must continue to evolve in order to remain relevant. The Information/Learning Commons encourages a blending of strengths of the organizations which makes support much more successful.
While I write about Information Commons-related issues on my blog,
The Uncommon Commons, I will be discussing the commons here as it relates to technology support. Over the last year our campus has expanded the commons concept beyond the library and into the campus computer labs. We'll discuss that in more detail, as well as future plans and other changes that have made support more seamless for students and faculty.
A significant change we are already seeing, and we expect will become more widespread is that IT support will not necessarily be based in IT but at the point of need. One emerging model to support this found at many research universities is the Information/Learning Commons which typically combines multiple library, technology, writing, and other instructional support services in one convenient, student-friendly location. The kind of assistance offered here includes but moves beyond resetting of passwords and other basic functions. Offering technology assistance from the point of learning can strengthen the connection between relevant technology tools and academic tasks. It is evident that both IT and the library, as well as other support units, must continue to evolve in order to remain relevant. The Information/Learning Commons encourages a blending of strengths of the organizations which makes support much more successful.
While I write about Information Commons-related issues on my blog, The Uncommon Commons, I will be discussing the commons here as it relates to technology support. Over the last year our campus has expanded the commons concept beyond the library and into the campus computer labs. We'll discuss that in more detail, as well as future plans and other changes that have made support more seamless for students and faculty.
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