Thoughts for the Chief Academic Officer in the New Year

Many students and their families have made the commitment to attend your college or university. This is not new, has happened for years, so what’s the difference this time? The first difference is the renewed commitment to the dream that college will make a difference. Past decades have allowed students to attend your institution and leave with a job waiting. Possibly not true this year, what is probably true is:

1. The father or mother (or both) have lost a job in the past two years and are still unemployed. The commitment of sending their child to your school without a safety net is without precedent in past decades.
2. The student at your college or university is working longer hours than students have in the past.
3. The student will likely graduate without a job and will consider extending his/her time at your institution or go directly to graduate school. Scholarships are more important than ever.
4. The information center of a student’s life is a Facebook account and cell phone, probably an iPhone.
5. Search leads a student’s quest for resources in completing assignments, evaluating faculty, even choosing a college. Search must be a relevant experience on your campus. Very few colleges and universities are using the Google search appliance successfully. Students will expect to find information in your library systems, course management systems, and student information systems indexed and available through a search.
6. Mobility is important to the student; students expect to be able to get to faculty course sites, the library, and other specialized applications from any location.
7. Investments in central support organizations are not important to the student; they are looking for help where they are, when they need it. The closer you can locate your student support services (including technology) to the student and faculty, the better.
8. Consumerization continues to dominate the marketplace; students now expect to access information from an iPhone, and the App Store has set a new standard for campus IT departments delivering services. The Kindle and Nook eText readers are gaining momentum, and Apple plans on joining the eText fray in the spring.
9. The CIO must be forward-looking and be prepared for the changes in the campus technology infrastructure and in meeting the mobility requirements of students.
10. A renewed focus must be delivered by the faculty and staff on the needs of the student, not necessarily to change the curriculum, but to ensure the curriculum remains relevant and accessible.

Wait-and-See Approach to Cloud Adoption

It is interesting that higher education seems to be taking a wait and see attitude with cloud computing. Earlier posts suggest that the college and university environment would benefit from leading the transition to the next era of computing. Instead it appears higher education has selected a more conservative action: wait and see. The most interesting issue is we are in an era of economic downturn that has caused many states to take drastic actions to curtail costs, and higher education leaders are not taking advantage of proven solutions from industry leaders. I would suggest there are several reasons for this response:

1. CIOs are uncomfortable with a transition in technology that is controlled by the provider and the consumer, not the local IT organization. It is well documented that a university can offer state-of-the-art email to students at minimal cost to the institution. Universities like Arizona State, Notre Dame, Boise State, University of Maine, and Temple are successful, yet only 35% of universities are taking advantage of this offering. It is clear there are millions of dollars in savings being left unclaimed.
   
   
2. Universities are using security and compliance as the reason for not implementing cloud computing. This is a valid concern which has a number of documented solutions that are being ignored. The real problem is today’s universities are highly decentralized and the adoption of cloud services requires a comprehensive authentication infrastructure. It could be that the first hurdle to migrating to the cloud is the IT leader getting the university's security practices in order, having a disciplined security staff in place, and having best practices in place.
   
   
3. The Chief Academic Officer has not focused on the real savings that are available in using cloud resources. It is time for organizations providing leadership to the Presidents and Provosts to provide education and solutions to allow leaders to make the best choice for the institution. It is clear most CAOs have given total control of technology to the university IT leadership. Should funding issues continue, CAOs will be required to take charge if they want to realize the millions of dollars of savings available today and even more in the near future.

The next 24 months should be interesting to observe. Students are aware of what is available in today’s technology environment. Consumerization of IT is out of the box, and legacy practices will not dominate in the future. Attempts to control technology at universities has not been successful in higher education, and it will become even less so in the era of cloud computing.

Mobility and the Academic Library

I thought our readers might be interested in this interview with Doyle about the impact of the cloud and mobility on the future of academic library services. Elsevier interviewed Doyle shortly after a presentation; the interview is on page two of Elsevier's current issue of Library Connect. The complete text of the interview is available on the main Library Connect page.

Higher Education IT in Transition

We recently spoke at the Internet 2 conference updating leaders on what was happening with cloud computing in higher education. The scorecard presented was based on a nationwide survey to leadership groups such as Frye Leadership Institute alumni, Internet 2 technology and academic leaders, and to the Quilt Group.

As we were preparing the scorecard we became aware of an EDUCAUSE Center for Applied Research (ECAR) study, Alternative IT Sourcing Strategies, a report focused on how higher education IT departments were utilizing cloud services in 2009. Our own survey findings were similar to those in the ECAR survey. Our top findings:

1. Higher education funding is at one of the lowest points in recent history; many staff are being terminated, increasing fees and tuition are at unprecedented rates, and states are still cutting budgets. It is very interesting that CIOs are avoiding adopting technologies that would significantly lower costs. It is clear CIOs value control of the technology over providing the university significant recurring savings.
   
   
2. The cloud service with the highest adoption is student email. Adoption is low, only 30-35% of higher education institutions are using the service. Survey results show that offerings (for free) from Google or Microsoft are superior to local email support. The response should be concerning to the Chief Academic Officer; hundreds of thousands of dollars are spent on technology that could have been redirected to the academic mission, and academic leaders are not questioning the situation.
   
   
3. Course management systems are the second most cloud-enabled service adopted by universities. The adoption rate is in the single digits, far behind cloud-enabled email. Course management systems in the cloud have significant opportunities to grow for a number of reasons; most important is the faculty will lead the adoption. Many colleges and universities have limited staff to support course management systems resulting in dated systems with limited enhancements. Cloud vendors will offer feature-rich services by leveraging the advantages of crowdsourcing and web 2.0 vendors.
   
   
4. There are several very interesting projects underway, one being OCLC's Web-Scale Management Services. Imagine a comprehensive Web 2.0 integrated library system. If you understand the wealth of content OCLC manages, you are awed by the possibilities of this offering to students and more importantly to research. Keep your eyes on this project.

Cloud Summary from Gartner Symposium

From last week's Gartner Symposium, here's a summary of the top 5 cloud-related things from the conference:

• Clearer conversations about the cloud
• Demonstrated examples of success in the cloud
• Real commitment from Google for the enterprise
• Seeing a mainstream "conference 2.0"
• Acknowledgment of a "new normal"

Read more about each of these. Also, Appirio has published a list of the bottom 5 cloud-related things from the Gartner Symposium last week.

New ECAR Study of Undergraduate Students and IT

Every year I look forward to this ECAR study of undergraduate student technology use. Some of this year's key findings:

• Laptops are owned by 87.8% of respondents
• 51.2% of respondents own internet-capable handheld devices
• Respondents said they spend an average of 21.3 hours per week on the internet
• Only 45% of respondents report that most or all of their instructors use technology effectively
• Good news for librarians: 73.1% of respondents used the college/university library website at least once during the semester

This one is well worth your time. Read the entire study.

One in Five Internet Users Uses Twitter

Pew has just released a report indicating that 19.1% of Internet users are now participating on Twitter or another status update service. 33% of Twitter users are under 30. The more internet-connected devices one owns, the more likely they are to Twitter; 39% of respondents with four or more devices are Twitter users.

Read the full Pew Report on Twitter and Status Updating.

New Computing Lab at Indiana University

Previously we have highlighted innovative campus computing labs such as one at Emory University. This week a new lab has opened at Indiana University in their student center facility. Home to a very successful information commons, this lab is on the other side of campus from the commons, and the planners hope that the space will have a similar energy. The space includes the common complement of whiteboards, movable furniture, and desktop machines, but they are also utilizing collaborative media tables and laptop lockers. The laptop lockers are an interesting concept--students can drop off a laptop in a secure locker for charging, then pick up later in the day. Read more about the grand opening of the renovated Indiana Memorial Union Computer Lab.

Cloud Computing Survey

For those at higher education institutions who work with cloud-based collaboration or social networking tools, please consider completing this survey. We are working on a presentation about cloud-based tools and are looking for examples and experiences from other institutions. As part of the presentation, we are creating a summary "scorecard" which will highlight the top twenty campus collaboration tools as well as the top twenty offerings from vendors.

If the survey doesn't apply to you, please consider sharing it with others who might have an interest. Thank you!

What's Possible with Broadband Stimulus Funding

Just a week away from the first deadline for the responses on the broadband stimulus bill--what was the response from your university or college? I do not think the response to the opportunity is as important as why did you not respond. I do not mean to put you on the edge of your seat, Provost or President, but the culture of the university is becoming clear as the time draws to a close. I do not know about other states (that’s not quite true), but I am very aware of what happened at home. It appears that with almost two billion dollars at stake there are few if any responses ready to go, lots of reasons given, but the truth is we had a difficult time trying to do anything other than the norm for a large university.

A small recap...the broadband stimulus bill was aimed at getting broadband services to the unserved or underserved areas of each state. Bottom line, get broadband to those who do not have the service today. What I observed from most large universities was using the stimulus funds to improve and enhance the status quo, meaning improving our own university infrastructure or regional networks. I would have been excited to find universities reaching out to be change agents for areas of the states that do not enjoy high-speed access to the internet. I guess we should not have been surprised at the results. I look forward to the awards that result from the initial proposals. Will RUSS and NTIA make awards on our best efforts to move ourselves ahead or will the awards be given to organizations reaching out to the remote areas of each state?

I, like most others, hope the second round of grant proposals due next month will provide an opportunity for large research universities to form partnerships with groups that could use our assistance. I envision there are a number of opportunities in health care, saving energy, and education. I am beginning to hope the awards from the first round of grants and the rules for the second round of grants make it clear that all universities and colleges within a state must form partnerships that break down traditional political issues and demand creative solutions to problems that all states are experiencing. Only time and leadership will reveal if I get my wish.

The broadband stimulus grants will be debated for years to come, but they do provide our leaders with the opportunity to change. We will continue to work tirelessly to improve our own universities, or we will reach out and create an infrastructure that would allow our legislatures to improve the overall efficiency of higher education. Without a doubt in three years and 7.2 billion dollars, we will have a different landscape. The fruits of the investment are not as clear. During the same time period we will be experiencing transformational technologies across our campuses. No longer will we have e the ability to maintain an information technology leadership with large capital investments on our own campus. Cloud computing will level the difference between who can or cannot afford complex comprehensive systems. Colleges and universities will be able to enter the IT arena with little more than a good campus network and desktop systems. The need for systems staffs, large pools of application programmers, and data centers will diminish over time.

Now is the time to take advantage of the changing technology infrastructure requirements and team with others statewide to create world-class solutions to solve today’s problems. Just think, if your staff can grasp this vision soon enough to submit a grant, you might be able to get significant assistance along the way. Found it interesting there was an article in today’s New York Times by the founder of Siebel, Tom Siebel, asking the question about the importance of IT in the years ahead. This reminds me of the recent book by Nicholas Carr, The Big Switch.